Features
Advo360 brings survivor records, incidents, services, crisis calls, compensation claims, volunteers, documents, and funder reporting into one secure platform.
This page is the reference. If your grant writer needs specific capabilities, if your IT evaluator needs technical details, or if your board needs verification, this is where they find it.
Survivor records
One record for each survivor, with demographics, contact information, addresses, phone history, and a complete timeline of every incident and service. Old phone numbers and addresses are kept as history, never overwritten. System-generated display IDs protect privacy in shared settings.
What this means operationally: an advocate picking up a case from a colleague starts with the whole story, not zero.
Incidents
Each incident records what happened, when, the agency involved, and the people involved. One incident can include several survivors and several perpetrators, and one survivor can be connected to many incidents. Stages describe where a person is: Crisis Response, Active Advocacy, Ongoing Support, Open Archive.
What this means operationally: a returning survivor gets a new incident, not a duplicate file.
Service logging
Every service is documented on the survivor's record, with several service types in a single entry, the time spent, and the advocate who provided it.
What this means operationally: a service visit with three kinds of help is one entry, not three. Documentation takes under 60 seconds.
Crisis calls
One click. The system captures the time and the responding advocate.
What this means operationally: during an active crisis, no one is filling out a form. They click, they respond, and the record exists.
Care Cues
Follow-up reminders on a survivor's record, with due dates and an assigned advocate. Completed, never deleted.
What this means operationally: follow-ups stop living on sticky notes.
Compensation claims
Track each crime victim compensation claim with its individual requests, the outcome of each request, milestone dates, and supporting documents. Advo360 tracks the claim. Your team still files through your state's program.
What this means operationally: when a survivor calls asking where their claim stands, the answer is on one screen.
Court activity
Protection orders, court outcomes, and court dates are recorded with the incident they belong to.
Volunteers
Volunteers sign in with their own accounts and log their on-call activity directly, including a one-click report when no calls came in. Staff connect that activity to the right survivor afterward. Volunteers cannot reach survivor records.
What this means operationally: no more retyping volunteer logs, and no volunteer access to case files.
Documents and notes
Attach documents to a survivor, an incident, or a compensation claim. Files are encrypted before they are stored, and every download is logged. Notes are dated, attributed, and never overwritten. Corrections are added as addenda.
What this means operationally: the record is defensible, because it shows what was written and when.
Search
Find survivors, incidents, and services by name, phone, date, agency, and more. Searches are logged without recording the names that were typed.
Role-based access
Each person sees only what their role requires, from administrators to advocates to volunteers. Administrators can restrict an individual survivor's record to named staff.
What this means operationally: your intake coordinator does not see what they do not need to see. Your administrator sees everything they do.
Field guidance
Your organization's own definitions and procedures appear right inside the forms, next to the fields they describe.
What this means operationally: knowledge stays with your program when experienced staff move on.
Reporting
Run VOCA, VAWA (OVW STOP, Rural, and Transitional Housing), FVPSA, HUD comparable database, and state-specific reports from your operational data, in Excel, PDF, or on screen. Your organization builds its own reports when a funder asks for something new. Full reporting details
What this means operationally: the end of the reporting period stops being a crisis.
These features were not borrowed from another industry.
Every capability on this page was built for victim services work. The terminology matches how your advocates work. The role structure matches how your organization operates. The reporting matches how your funders ask for data. This is not a CRM with a coat of paint. It is a platform built by someone who sat across the table from program directors and watched them fight their own software every day.
Security controls
TOTP multi-factor authentication or a passkey, required for everyone. Automatic session timeout after inactivity. Accounts lock after repeated failed sign-in attempts. Strong password requirements. AES-256 encryption of identifying information and documents. HTTPS/TLS encryption in transit. U.S.-based data centers.
Full details on the Security page.
FAQ
Can we customize fields for our organization's needs?
How do advocates log services during a busy shift?
Does the reporting match specific grant requirements?
Can multiple organizations use the same platform?
Can we migrate our existing data into Advo360?
If your staff are documenting in one system and reporting from another, you are doing the same work twice.